Process
Eight Steps, and the First One Matters Most
Almost every dispute about a move comes down to whether an inventory was made properly before anything was touched. Everything after that is logistics.
Tell us what, from where, and roughly when. No obligation, and no inventory list needed to start the conversation.
Unmarked
No livery, no logo, nothing that names the cargo
Two-person
Every movement. One never leaves the property
Signed
Chain of custody at every handoff, timestamped
1983
Operating the destination vault since
The sequence
- 01
The call
What it is, where it is, and roughly when. We are working out three things: whether the job is ours, what the vehicle and the crew need to be, and how long the collection itself will take. If it belongs with an armored carrier, this is where we say so.
- 02
The quote
A figure before the day, not after it. Distance, load, and how long we expect to be on site. If the collection turns out to be twice the size described, we will tell you at the door rather than at the end.
- 03
Access arrangements
For a tower, management usually wants a certificate of insurance filed days ahead and the service lift booked. For a gated community, the gate authorisation. For a bank branch, your appointment. This is the step that most often decides the date.
- 04
The inventory
Made on site, before anything is wrapped or sealed. Photographed, described, and signed by you and both attendants. You keep a copy in your hand before we leave the room. This is the part clients want to rush and the part that protects them.
- 05
Sealing
Into tamper-evident containers in your presence, with each seal number written onto your copy. Once sealed, a container is not opened again until it is in the vault, and then only if you ask.
- 06
The drive
Two attendants. No consolidation with another client, no other collections on the run, and no stops — which is why the vehicle leaves with a full tank. One of the two never leaves the load.
- 07
Vault entry
Seals checked against your copy and countersigned. Into a 9R-rated vault behind two 14,000-pound doors, on the Galt Ocean Mile, operating since 1983. You are welcome to be there.
- 08
The record
Timestamped at every handoff and available to you, your counsel, your executor or your insurer. If a question is ever asked about where something was on a given date, that is a lookup rather than an investigation.
Procedure
What the two-person rule is actually for
It is not about strength. A single attendant creates an unfalsifiable gap in the record: a period when one person was alone with your property and nobody can say what happened. Two people mean the inventory has a witness, the seal has a witness, and nobody is ever in a position to be accused of something they cannot disprove. It protects our staff as much as it protects your property.
Common questions
- How long does a collection take?
- A bank box is usually an afternoon. A house with a real inventory is most of a day. The drive is rarely the long part.
- Can I be present for all of it?
- Yes, and most clients are present for the inventory at minimum. Plenty follow the vehicle down and watch the vault entry.
- What if I do not have a list?
- Then we build one on site. Most clients do not have a list, and the ones who do usually find it is out of date.
- What if there is more than we discussed?
- We tell you at the door and re-quote before starting. Nobody wants a surprise at the end of the day, including us.
- Can the move happen without me there?
- Only with documented authority from you and someone present who can sign the inventory. We will not take property out of an empty house on a phone call.
- How soon can you come?
- Same week is usually possible. Same day rarely is, and we will say so rather than promise it. May and October book out weeks ahead.
Tell us what needs to move.
What, from where, and roughly when. You do not need an inventory to start the conversation, and if the job belongs with an armored carrier we will say so on the call.